Table of Contents

By visiting discoverafrica.com you are consenting the following policy:

 
  1. Overview.
    1. Discover Africa is dedicated to protecting your online privacy.
    2. This Privacy Policy explains what personal information the Company collects and how we use it on this website at Discover Africa and/or other connected landing pages.
    3. Visitors and users of this site are referred to as "user," "you," and "your," and the Company, which includes Discover Africa in regard to data collecting and this Site, is referred to as "we," "us," and "our."
    4. As defined by the European Union's General Data Protection Regulation, the Company processes personal data as a Controller (GDPR).
    5. By accessing this Site, you are agreeing to our Privacy Policy and to use the Site.
    6. The following Privacy Policy governs your use of the Site, as well as other content provided by the Company.
    7. Other Discover Africa managed websites or domains have their own Privacy Policies. All site visitors, customers, and other users are subject to this Privacy Policy. By using the Site, you agree to this Privacy Policy in its entirety and indicate that you have read it. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.discoverafrica.com/terms/
  2. The Information we collect and How we use it.
    1. In order to subscribe to our newsletter, get our content, and/or purchase travel services or associated online products, we gather the personal information you willingly submit to us, such as your name and email address. Other types of personal information that we may gather are listed below.
    2. When you fill out a form, purchase a product, or contact us via email or social media, we collect data directly from you. When you use our website, we collect data from you as well. Third parties, such as payment processors, advertising networks, and/or analytics providers, may provide us with personal data. Your information is kept safe on a secure platform. We use your personal data for the processing described below or for a purpose that is fairly compatible with it.
      1. Information on usage. We may collect information about how you use our website and services. This information could include things like your IP address, browser type, operating system, geographic location, page views, website navigation paths, and the frequency and/or pattern of your visits to our website. Our analytics monitoring services, such as Google Analytics and others, collect this information. This information is used to analyze how people use the website, deliver relevant content and advertising, and gain a better understanding of who they are. Our legitimate interest in monitoring and developing the website, marketing, and services is the legal basis for processing.
      2. Information about customers. User data, such as name, email address, address, telephone number, credit-card number, and other pertinent data, may be processed in connection with product and/or service transactions. We use this information to provide you with content, products, and/or services, as well as to market you other relevant goods and services. Consent and your affirmative action to enter into such a contract with us, as well as the purchase and delivery of the contract between you and us, are the legal bases for processing.
      3. Personal Information. Personal information you supply us for the purpose of subscribing to our email notifications, free content, and/or newsletters, as well as communication data you provide to us via email, social media, or other posting and/or communication means, may be processed. We use this information to communicate with you, to present relevant website content, and to send you marketing materials, content, and/or emails. Consent or our legitimate interests, which are to build our business and retain documents that may be needed to undertake or defend a legal action, are the legal bases for this activity.
  3. Advertising and Marketing
    1. The information provided here may be used to send you marketing materials about our company or goods. Consent or our legitimate interests in growing our business are the legal bases for this type of processing.
    2. We may send you such communications if you have asked for them and/or have agreed to receive them. You may unsubscribe at any time by clicking the "unsubscribe" link in each email or contacting us at info@discoverafrica.com.
    3. Any of the above Data could be used to target you with adverts, such as Facebook Ads and/or other similar ads. We may also use this information to determine how effective our advertising is. Our legitimate interest in growing our firm through marketing and advertising is the legal basis for this sort of processing.
  4. Sharing your Personal Data.
    1. We do share your information with trusted third parties who provide support in running this business and Website, as well as those parties and services that help administer our business.
    2. Your data will never be shared with unrelated third parties. We may disclose your information to payment service providers, administrative and marketing providers, business advisors, or third parties if we sell or transfer parts of our Company. Third parties we share your data with will keep it secure and respect your privacy under the law.
  5. Anti-spam Policy.
    1. Anti-Spam laws are followed by us. If you sign up to receive our newsletter, marketing emails, or other communications, you will be given the option to unsubscribe at the bottom of each email. Certain information about our clients may be included in the sale or transfer of any of our businesses or assets. We shall notify you if the sale or transfer results in a major change to this Privacy Policy.
  6. Cookies.
    1. To uniquely identify your browser and improve the quality of our service and/or advertising, we may send cookies, Facebook pixels, and/or other tracking signals to your computer. We use cookies to recognize you when you visit our website, store information about your preferences, personalize the website and/or adverts you may see, and analyze how our website is used and performed.
    2. Small pieces of information that a website transmits to your computer's hard drive while you are viewing the Site are referred to as "cookies." We may use both session cookies and persistent cookies (which expire when you exit your browser) (which stay on your computer until you delete them). Using your web browser settings, you may accept or deny cookies and tracking signals. Some portions of the Website may not function properly or at all if you opt to disable cookies. Your browser's Do Not Track signals may cause our site to ignore them.
  7. Third Party Links.
    1. There may be links to third-party websites on this site. This Privacy Policy only applies to information we collect from you on this Site, unless otherwise specified. Any other link will be governed by that site's privacy policies. You understand and agree that we are not responsible for third-party privacy policies or practices.
  8. Data Security and Breach Response.
    1. We make every effort to keep your data safe from unauthorized access, abuse, or disclosure. We may give access to your personal information to our employees, contractors, and service providers that require it to perform their jobs. Employees and/or contractors will only have access to personal data when it is absolutely essential.
    2. We have mechanisms in place to respond if there is a potential breach of personal data. The breach will be recognized, the scope will be assessed, and if needed by law, reports and/or notifications will be issued.
    3. You acknowledge that third parties may have access to or tamper with the personal information you voluntarily share. You acknowledge that we are not liable for any intercepted information provided without our knowledge or permission through our Site. You also agree to hold us harmless from any and all lawsuits originating from or related to the unauthorized use of intercepted information. You undertake to tell us immediately if there is a security breach or unauthorized use of your personal information.
  9. Data Retention and Destruction.
    1. Personal data that we process for any reason will not be stored for any longer than is necessary to fulfill the purpose for which it was collected or to meet a legal or accounting requirement. Your information may be anonymised and used indefinitely for research purposes in some situations. Personal data will be erased or otherwise disposed of in a safe and secure manner if it no longer fits any of the aforementioned conditions.
  10. International Transfers.
    1. Your data may be transferred to other countries and by using the Website, you consent to the transfer of information to countries outside your country of residence. If you are located in the European Union, we may store and share your personal data with companies located outside of the European Economic Area. We will always do our best to ensure security of your data. We aim to use US-based providers that are part of the EU-US Privacy Shield. You may always request information on how and where your data is processed and stored.
  11. Changes to this Policy.
    1. You recognize and agree that you have read and will continue to read this Privacy Policy in order to stay informed about any changes. At any moment, we retain the right to alter or change our Privacy Policy. If we make any significant changes to this Privacy Policy, we will notify you by sending an email to the address you supplied or by posting a conspicuous notice on this Website.
  12. Your Rights.
    1. You have the right to access, erase, correct, restrict, and/or object to our use and processing of your personal data under data protection regulations, as well as the right to data portability. You have the right to know how and where your information is processed. You have the right to withdraw your consent to the extent that it is the legal foundation for our processing. You have the right to file a complaint with a supervisory authority if you believe our processing violates data protection legislation.
  13. Our Information.
    1. Discover Africa
      Telephone Number:    +27 (0)21 423 1912
      Website:    https://www.discoverafrica.com
      Physical Address:    38 Hout Street, Cape Town 8001, South Africa
      PO Box 31147 Tokai, 7966, South Africa
      If you have any questions or concerns regarding this Privacy Policy, please email
      info@discoverafrica.com
      Updated: [August 2021]

Our Destination Expert

Alice Lombard Alice Lombard Alice Lombard Alice Lombard Alice Lombard Alice Lombard

Meet the Team

Alice Lombard

Alice is Discover Africa’s Sales & Product Manager, responsible for managing the Discover Africa Sales Consultants as well as all the products and itineraries that we promote.

About Alice

What does Alice love about African travel?

The people, the culture, the diverse scenery, the wildlife and of course the food & wine.

What African countries have you travelled to?

Zimbabwe (Victoria Falls), Botswana (Okavango Delta, Linyanti, Chobe), Namibia (Southern), Zanzibar, Kenya (Mombasa and Malindi), Mauritius and South Africa.

What is Alice’s favourite place in Africa?

Victoria Falls and Cape Town.

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Megan Warrington Megan Warrington Megan Warrington Megan Warrington Megan Warrington Megan Warrington

Meet the Team

Megan Warrington

Megan is an Africa Concierge Expert at Discover Africa, she is responsible for compiling travel programs for people in search of their dream safari in Africa.

About Megan

What does Megan love about African travel?

There is always a new adventure around the next corner.

What African countries have you travelled to?

South Africa, Mozambique, Namibia, Swaziland, Lesotho, Botswana and Tanzania.

What is Megan’s favourite place in Africa?

Namibia

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Alice Lombard Alice Lombard Alice Lombard Alice Lombard Alice Lombard Alice Lombard

Meet the Team

Alice Lombard

Alice is Discover Africa’s Sales & Product Manager, responsible for managing the Discover Africa Sales Consultants as well as all the products and itineraries that we promote.

About Alice

What does Alice love about African travel?

The people, the culture, the diverse scenery, the wildlife and of course the food & wine.

What African countries have you travelled to?

Zimbabwe (Victoria Falls), Botswana (Okavango Delta, Linyanti, Chobe), Namibia (Southern), Zanzibar, Kenya (Mombasa and Malindi), Mauritius and South Africa.

What is Alice’s favourite place in Africa?

Victoria Falls and Cape Town.

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Matthys van Aswegen Matthys van Aswegen Matthys van Aswegen Matthys van Aswegen Matthys van Aswegen Matthys van Aswegen

Meet the Team

Matthys van Aswegen

Matthys is Discover Africa’s Senior Travel Consultant, with over 13 years experience in the travel industry and a keen eye for photography.

About Matthys

What does Matthys love about African travel?

Diversity and abundance of landscapes, cultures, wildlife, beaches, food and everything you can think of.

What African countries have you travelled to?

South Africa, Zimbabwe, Botswana, Mauritius and Tanzania.

What is Matthys’s favourite place in Africa?

Cape Town

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Adelle Bell Adelle Bell Adelle Bell Adelle Bell Adelle Bell Adelle Bell

Meet the Team

Adelle Bell

Adelle is Discover Africa’s Senior Travel Consultant and has been in the travel industry for the past 10 years. She is a FIT specialist and has extensive experience in planning and executing dream itineraries in luxury travel.

About Adelle

What does Adelle love about African travel?

You have not lived if you have not experienced an African Safari - the early morning safari drives with the African sun rising in the distance, the smell of morning freshness, coffee in the Bush. You have got to experience a morning in Africa!

What African countries have you travelled to?

South Africa (Kruger National Park, Sabi Sands and Phinda Game Reserve), Botswana and Mozambique.

What is Adelle’s favourite place in Africa?

Kruger National Park

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Antoinette Van Heerden Antoinette Van Heerden Antoinette Van Heerden Antoinette Van Heerden Antoinette Van Heerden Antoinette Van Heerden

Meet the Team

Antoinette Van Heerden

Antionette is a Travel Consultant at Discover Africa, with 5 + years experience in the travel and tourism industry. She specializes in luxury safari packages.

About Antoinette

What does Antoinette love about African travel?

Adventure combined leisure travel makes for the best trip!

What African countries have you travelled to?

South Africa, Botswana, Namibia and Zimbabwe.

What is Antoinette’s favourite place in Africa?

South Africa, Botswana and Namibia.

Contact Discover Africa

Send us a message, to ask any questions, or request a tailor-made safari or experience.

Call Discover Africa on +27 (0)21 422 3498

Get in touch to find out more about the tours on offer or request a personalized no-obligations quote.

Best Tour Operator. Highly recommended. Thank you Matthys

Ileana Cotes

06 Jun 2017

Discover Africa was extremely prompt and responsive

Paul

19 Jun 2017

Matthys was professional and very helpful in presenting several options for our family Safari

Jim

14 Jun 2021

Ready to plan our next trip

Hariharan Iyer

09 Oct 2014

Megan has exceeded our expectations. Thank you so much, we highly recommend you

Monica

05 Oct 2016

Unforgettable lion stories on our trip

Kay Oczkowski

25 Feb 2014

Excellent travel service provided by Discover Africa

Joris Dieterman

01 Dec 2013

Very professional and organised

Q & Fab

06 Nov 2018

Your services are 10 / 10

Mokatse Itumeleng

01 Sep 2013

Antoinette is not only kind and attentive, but truly WONDERFUL!

Michelle

17 Jun 2021

It was very smooth and organized.

Jane N

04 Feb 2019